Connect Gmail or Google Workspace to DynamicMail

Before you start

An activated DynamicMail workspace

Sign in to the workspace you are authorized to use. If you are new, follow your invitation or choose Request account on the DynamicMail website. A public request needs review and does not activate a workspace immediately. Complete the applicable account terms and identity checks before continuing.

The mailbox you want to connect

Have access to your personal Gmail account or your organization's Google Workspace mailbox. Use only an account you are authorized to connect. Your Workspace administrator may restrict third-party access.

Understand the permissions

Read-only Gmail access, not a mailbox-editing permission

The gmail.readonly scope can view your email messages and settings. It cannot send email, modify messages or delete Gmail email. DynamicMail uses this access to find supported document attachments in the inbox. That inbox selection does not reduce the scope Google grants.

Signing in is not connecting Gmail or Drive

Sign in with Google verifies your identity. Gmail access and Google Drive access are separate connection steps, each with its own consent screen. Accepting DynamicMail's data access terms is not the same as granting Google permission. Connecting Gmail does not automatically connect Drive, or the other way around. Review each account and requested permission. Google may group permissions for an app; removing access there can affect other Google connections or sign-in for that app.

Manage your access

Disconnect a mailbox in DynamicMail

Open Inbound Sources, identify the mailbox, and select Disconnect. DynamicMail disables the local connection credentials so it cannot continue using that connection. This action is not confirmation that Google's remote grant was revoked. Review that grant separately in your Google Account. Documents already imported are not deleted.

Remove the mailbox connection

Select Remove on the Gmail account card if you want to remove the local source connection. This is a connection action, not deletion of imported documents or the original email. It does not confirm remote Google revocation. You may need to connect the mailbox again to resume importing.

Remove access in Google as a separate step

Open your Google Account's third-party connections while signed in to the account you connected. Select DynamicMail, find its access to your Google Account, and choose See details. Review the permissions, then choose Remove access and Confirm if you want to withdraw them. Google may show different labels or group several connections. Removing access does not delete copies already imported into DynamicMail. You can choose not to grant access, but the connection needs its requested permissions to work.

Manage imported copies separately

Disconnecting, removing the source or revoking access in Google does not erase documents already imported into DynamicMail. Review those copies in DynamicMail and delete them separately where your workspace permissions and applicable retention rules allow it. Deleting a DynamicMail copy does not delete the original Gmail email.

If something goes wrong

You declined or did not finish consent

Return to Inbound Sources and choose Add Gmail Mailbox, or Reconnect for an existing mailbox that needs authorization. Review the requested permissions again. You can decline, but Gmail import cannot work without the required access.

Your connection or authorization attempt expired

Start a fresh connection from Inbound Sources. Use Reconnect when the account card says it needs authorization. Choose the same mailbox for a reconnect, complete Google's consent, and try Sync now after the connected status returns. If it still fails, give DynamicMail support the displayed support reference, not your password or authorization link.

Your Workspace administrator blocks the connection

If Google says your organization restricts the app or the requested access, contact your Google Workspace administrator. Ask them to review DynamicMail and the permissions shown by Google. Do not try to bypass your organization's policy. Continue only if access is allowed.

Sync finishes but no documents appear

Check the connected mailbox address, the sync status, and whether the inbox contains supported document attachments. Email without an importable attachment may not create a document. If a sync error is shown, resolve it before trying again; contact support if the problem continues.